The result of a decade of advanced analytical work and insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world-class customer service. The new approach supports and magnifies the unseen profit dynamics that drive the economics of every business. In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier customer service capability can significantly accelerate a company's growth and market share, and multiply profit rates. Profit-Driven Customer Service Tuning and Exploiting a Necessary FunctionĬustomer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth. Analytics of Super-Performing Distributors.5 Business Areas to Compete Against Amazon.Through innovative product development and selected acquisitions, the business has grown into a worldwide enterprise with facilities throughout North America, Europe and Asia with sales exceeding 900 million annually. The Principles of Quantum Profit Management Founded in 1925, MacLean-Fogg offered one lock nut to North America’s railroads.The Six Critical Reports Every Company Must Have Customer Service (English, Hardcover, McLean-Conner Penni) Language: English Binding: Hardcover Publisher: PennWell Books Genre: Business & Economics ISBN.
The Five Secrets of Effective Profit Management.The Seven Limiting Beliefs That Prevent Profits.
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